Publication details
Supplier of
Vehicle search, online store, model overview, online appointment booking, online test drive booking, vehicle configurator
Mercedes-Benz AG
Mercedesstrasse 120
70372 Stuttgart
Tel.no.: +49 711 17 - 0
Email: dialog.mb@daimler.com
represented by the Board of Management:
Ola Källenius (Chairman), Jörg Burzer, Renata Jungo Brüngger, Sabine Kohleisen, Markus Schäfer, Britta Seeger, Harald Wilhelm
Chairman of the Supervisory Board: Bernd Pischetsrieder
Commercial Register at Stuttgart District Court, No. HRB 762873
Sales tax identification number: DE 32 12 81 763
Register of insurance intermediaries (www.vermittlerregister.info): Register no. D-N5VM-4IM0N-23
Permission without licence according to Section 34d para. 3 GewO, supervisory authority: Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, www.ihk-stuttgart.de
Member of the Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, 70174 Stuttgart
Professional title: insurance representative with authorisation in accordance with Section 34d para.3 GewO; Federal Republic of Germany
Professional regulations:
- Section 34d Trade Regulation Act:
- Sections 59 - 68, Insurance Contract Act
-
The professional regulations can be consulted and called up via the homepage www.gesetze-im-internet.de operated by the Federal Ministry of Justice and by juris GmbH.
Financial services provider
Mercedes-Benz Bank AG
Siemensstrasse 7
70469 Stuttgart
Phone: 0711 2574-0
Fax: 0711 2574-8005
E-mail: kundenservice@mercedes-benz-bank.com
Represented by the Board of Management:
Benedikt Schell (Chairman), Andreas Berndt, Ilka Fürstenberger, Andree Ohmstedt, Marc Voss-Stadler
Chairman of the Supervisory Board: Peter Zieringer
Commercial Register at Stuttgart District Court HRB No.: 22 937
VAT ID: DE-811 120 989
Bank details: Commerzbank AG, Stuttgart
IBAN: DE22600800000960028000
BIC: DRESDEFF600
Responsible supervisory authorities:
Federal Financial Supervisory Authority
Graurheindorfer Straße 108
53117 Bonn
and
Marie-Curie-Straße 24-28
60439 Frankfurt a.M.
and
Europäische Zentralbank
Sonnemannstraße 20
60314 Frankfurt a.M.
Insurance Broker Register (www.vermittlerregister.info): Register no. D-HIEM-XM7SI-10
Permission according to Section 34d Sec. 1 GewO (insurance agent),
Supervisory authority: IHK Stuttgart, Jägerstr. 30, 70174 Stuttgart, www.ihk-stuttgart.de
Member of the Stuttgart Chamber of Industry and Commerce, Jägerstr. 30, 70174 Stuttgart
Professional title:
Insurance agent with permission according to Section 34d Sec. 1 GewO; Federal Republic of Germany
Professional regulations:
- Section 34d Trade Regulation Act
- Sections 59 - 68 VVG
- VersVermV
The professional regulations can be viewed and accessed
via the homepage www.gesetze-im-internet.de operated by
the Federal Ministry of Justice and by juris GmbH.
Other companies advertising on this page:
Mercedes-Benz Leasing GmbH
Siemensstrasse 7
70469 Stuttgart
Tel.no.: 0711 2574-0
Fax: 0711 2574-8005
Email: kundenservice@mercedes-benz-bank.com
_____________________________________________________
Contact:
Service telephone for private customers: Leasing/Financing/Insurance
Tel.no.: 0681 96595010
Fax: 0681 96595015
Service telephone for commercial customers: Leasing/Financing/Insurance
Tel.no.: 030 868755755
Fax: 030 868755756
Monday-Friday: 8.00-18.00 hrs
Providers of dealer-specific information and offers
John Doe Car Dealership
Anystreet 1
50829 Anycity
Represented by
Joe Bloggs
Registered office and register court
Anycity
Register of companies No.: XXXXX
Sales tax identification number: DE 12345678910
Register of Insurance Intermediaries (www.vermittlerregister.info)
Register no. X-XXXX-XXXXX-XX
Insurance agent with licence exemption according to Section 34d para. 6 GewO (product accessory),
issued by the Chamber of Industry and Commerce (IHK) Musterhausen
Notice pursuant to Section 36 Consumer Dispute Settlement Act (VSBG)
The seller/contractor will not participate in a dispute resolution procedure before a consumer arbitration board within the meaning of the VSBG and is not obliged to do so. Due to a legal obligation, we must inform you, irrespective of our participation in an alternative dispute resolution procedure, that the European Commission has set up an online dispute resolution platform (ODR) for the out-of-court settlement of consumer disputes. You can find these under the navigation point "Legal information". Fahrzeug-Werke LUEG AG will not participate in dispute resolution proceedings before a consumer arbitration board within the definition of the VSBG and is not obliged to do so.
Contact
Tel.no:
Fax:
Email
© Copyright Mercedes-Benz AG.
Provider Mercedes-Benz Van Rental
Mercedes-Benz Vans Mobility GmbH
Rungestrasse 22 -24
10179 Berlin
Germany
Tel.no.: +49 800 826 736 825
Email: kundenservice-vanrental@daimler.com
Mercedes-Benz Vans Mobility GmbH
Registered office and registry court: Berlin, Amtsgericht Charlottenburg
HRB-Nr.: 179904 B
Management: Stefan Sonntag, Agnieszka Kühn
VAT ID No.: DE 309 382 419
Legal notices
Copyright.
All rights reserved. All text, images, graphics, audio/video and animation files and their arrangements are protected by copyright and other legislation for the protection of intellectual property. They must not be used for commercial purposes, nor copied or modified for use on other websites. Some internet pages also contain material the copyright to which is held by the parties that provided it.
Licence rights.
We have sought to achieve an innovative and informative internet site. We hope that you will be as enthusiastic as we are about this creative effort. However, we ask you to understand that our intellectual property, including patents, trademarks, labelling rights and copyrights, is protected and that these Internet pages cannot grant any licensing rights to this intellectual property.
Trademarks.
Unless otherwise indicated, all the brands displayed on the Internet site are subject to the trademark rights of the Daimler Group, this applies especially to the model names and all logotypes and emblems of the company
Product and prices.
Changes may have been made to products and services since the editorial deadline for individual pages. The manufacturer reserves the right to make changes to the design, form, colour and the product specification or service scope during the delivery period, provided these changes, while taking into account our interests, can be deemed reasonable with respect to the buyer. The illustrations may show accessories, optional equipment or other features which are not part of the standard specification
or service scope. Colours may differ slightly from those shown on the website, owing to technical limitations.
Individual pages may contain models and services which are not available in certain countries. Information given regarding statutory regulations, legal requirements and taxation applies only to the Federal Republic of Germany. Unless stated otherwise in our Terms & Conditions of sale and delivery, the prices as valid on the day of delivery apply. The prices are recommended retail prices for our authorised dealers. Please consult a company branch or an authorised dealer for final details.
Cautions regarding forward-looking statements.
This website contains forward-looking statements about our current assessment of future events. The words "anticipate", "assume", "believe", "estimate", "expect", "intend", "may", "plan,“ "project“, "should“ and similar expressions identify forward-looking statements. These statements are subject to a number of risks and uncertainties.
Some examples for this are
- an unfavourable development of the global economic situation, especially a decline in demand in our most important sales markets,
- a deterioration in our refinancing options on the credit and financial markets,
- unavoidable events of force majeure, such as natural disasters, acts of terrorism, political unrest, armed conflicts, industrial accidents and their consequential effects on our sales, purchasing, production or financing activities,
- changes in exchange rates and customs regulations,
- a change in consumer behaviour towards smaller and less profitable vehicles or a possible loss of acceptance of our products and services with the consequence of an impairment in the enforcement of prices and in the utilisation of production capacities,
- price increases for fuels and raw materials,
- interruptions in production due to material bottlenecks, staff strikes or supplier insolvencies,
- a decline in the resale prices of used vehicles,
- the successful implementation of cost reduction and efficiency improvement measures,
- the business prospects of the companies in which we hold significant shares,
- the successful implementation of strategic cooperations and joint ventures,
- the changes in laws, regulations and official directives, especially insofar as they affect vehicle emissions, fuel consumption and safety,
- as well as the conclusion of ongoing official investigations or investigations initiated by authorities and the outcome of pending or threatening future legal proceedings
- and other risks and imponderables, some of which are described in the current annual report under the heading "Risk and Opportunity Report".
If any of these uncertainties or contingencies materialise, or if the assumptions underlying any of the forward-looking statements prove incorrect, then actual results may be materially different from those expressed or implied by such statements.
We neither intend nor assume any obligation to update forward-looking statements on an ongoing basis, as these are based solely on the circumstances on the date of publication.
Liability.
The information and descriptions on these pages do not represent any kind of assurance or guarantee either expressed or implied. In particular they do not represent any implied assurance or guarantee concerning the condition, the merchantability, adequacy for a particular purpose or non-infringement of laws and patents.
Our Internet site contains links to external sites which are not under the control of Daimler. Please note, therefore, that we are not responsible for the contents of any linked site. Consequently, neither are we able to guarantee that the information provided on the external website is up-to-date, correct, complete or of the required integrity. In view of this, we hereby disassociate ourselves from all contents of these websites. This declaration applies to all links to external pages on our website and the contents thereof.
Notice pursuant to Section 36 Consumer Dispute Settlement Act (VSBG)
We will not participate in any dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG) and are not obliged to do so.
Information on online dispute resolution
The EU Commission has created an internet platform for the online settlement of disputes (so-called "ODR platform"). The OS platform serves as a point of contact for out-of-court dispute settlement with regard to contractual obligations arising from online purchase agreements. You can access the ODR platform at the following link:
>https://ec.europa.eu/consumers/odr
Dealer information.
Mercedes-Benz <Location>
LMCT #
<Retailer Company Name>
ACN #
ABN #
<Retailer Address>
© <Retailer Company Name>
Dealer privacy policy.
<Retailer must enter own privacy policy here>
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Legal notice & terms.
<Retailer must enter own legal notice & terms here>
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Modern slavery statement.
<Retailer must enter own modern slavery statement here, if required>
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Provider & data privacy.
Dealer privacy policy.
Port City Autos Pty Ltd (trading as Mercedes-Benz Hervey Bay) is a Motor Vehicle Dealer operating in Queensland Australia ABN 43 160 315 579. We take care to respect our customers’ rights to privacy and fully comply with obligations under the Privacy Act 1988 and all amending legislation. We use any information we collect about our customers only in accordance with our Privacy Policy and to provide a more customised service experience.
While information is an important element in our ability to provide superior service, our most important asset is our customers’ trust. Keeping customer information secure and using it only as our customers would want us to, is a top priority for us all.
We are bound by the 13 Australian Privacy Principles contained in the Privacy Act 1988 (Cth). The Australian Privacy Principles set out the way in which organisations can collect, use, keep secure and disclose personal, including sensitive, information. The Privacy Act also generally gives individuals the right to know what personal information an organisation holds about them and the right to correct that information if it is wrong. Further information on the Australian Privacy law is available from the Office of the Australian Information Commissioner (www.oaic.gov.au).
The purpose of this Privacy Policy is to tell you what kinds of personal information we may gather or hold about you, how we may use that information, whether we disclose it to anyone, the choices you have regarding our use of that information, your ability to access or correct that information and how you may complain should you believe we have breached our privacy obligation.
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Personal Information
'Personal information' is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
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What kinds of personal information do we collect and hold?
The personal information we may collect and hold varies and is dependent on the nature of our dealings with you. The kinds of personal information can include but is not limited to:
• name
• address (and previous address if relevant)
• postal address
• telephone number
• mobile number
• driver's licence number and expiry date
• gender
• marital status
• number of dependants
• email address
• employment details
• information about your use of Mercedes-Benz products or services
• financial information (including assets, liabilities, income and expenditure)
• credit card details
• trading name
• motor vehicle details (including make, model, registration number, VIN, colour, options and accessories provided, trade in details, price paid, odometer readings, vehicle location, vehicle speed, vehicle diagnostic data, finance and insurance details, roadside assistance services and extended warranty details)
• motor vehicle service history
• photographic or video surveillance footage and biometric information
The above information is collected and recorded about individuals who interact with us such as:
• our customers, potential customers and their representatives
• guarantors
• our suppliers and their representatives
• contractors and their representatives providing goods and services to us
• our employees past and present, including applicants, and
• any other person who comes into contact with us.
In most cases, if we do not collect the information we require, then we may be unable to undertake certain activities, such as providing you, or the organisation with which you are connected, with the requested information, goods and/or services.
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How do we collect personal information?
Generally, when providing goods and services to our customers or obtaining goods and services from our suppliers or contractors, we collect personal information directly from the individuals where reasonable and practical.
We may collect personal information directly from you when you:
• provide information to us in any way (including by in person, by facsimile, by email, completing a form, disclosing information over the phone (which may be recorded) by providing us a business card or through the forms on our website)
• where we are required or authorised by law to do so.
• visit premises from which we operate
• acquire goods from us or use our services
• request information about us, our products or our services
• provide feedback
• take a car for a test drive or use one of our hire or loan cars
• enter a competition.
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How do we handle sensitive information?
The Privacy Act describes 'sensitive information' as information relating to a person's racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual orientation, criminal record, and health information about an individual.
Occasionally, it may be necessary for us to collect sensitive information about you. If you or third parties provide us with sensitive information, we will as a matter of policy only use and disclose the information for the purpose for which it was provided or another directly related purpose, unless you agree otherwise, or where required by law.
Where practical and reasonable, we will only collect sensitive information with your consent.
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Why do we collect personal information?
We are committed to providing quality customer service to our clients and to operate our business within statutory requirements and comply with our legal obligations.
We collect and hold personal information in order to operate our business efficiently as well as to provide and market products and/or services for the benefit of our customers.
We collect, hold and use your personal information:
• to identify you, conduct appropriate checks and communicate with you
• to enable the Company to understand your requirements and provide requested goods and services (including new and used vehicles, parts, accessories and any applicable warranties)
• to consider, process and record the purchase of trade-in vehicles
• to assess any request you make for the supply of goods and services by establishing your financial position and credit status (if relevant)
• to assist you to apply for credit or insurance and deal with insurance and finance issues
• confirm that you are properly licensed for the purposes of taking a test drive or using one of our hire vehicles
• process payment for goods and services (including assisting in applications for credit where relevant)
• to coordinate delivery of vehicles
• to carry out vehicle repairs and servicing, supply parts and accessories, supply products such as lubricants and automotive fluids and maintain any applicable warranties
• to arrange for goods and services to be supplied to you by third parties where appropriate (for example, aftermarket parts suppliers, extended warranty and roadside assistance services and insurance products in respect of vehicles purchased from us; or panel beating services or windscreen replacement in respect of cars we are repairing)
• to collect debts
• to manage, train and develop our employees and representatives
• to set up, administer and manage our products and services
• to conduct competitions
• to administer warranty claims
• to maintain records for accounting and administration purposes
• to administer safety-related product recalls
• to analyse customer needs and develop customer strategies
• to help the Company to manage and enhance the goods and services it purchases from its suppliers
• to develop and inform you about the goods and services that the Company considers may be of interest, unless you advise us not to do so
• to protect you and the Company from fraud
• to assess whether to provide commercial credit to you or accept you as a guarantor of commercial credit provided by us
• for business support purposes including maintenance, backup and audit
• for comply with the Company's statutory and legal obligations, and
• to respond to any queries or complaints you may have
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When do we disclose your personal information?
We may disclose your personal information to our related entities, to other parties where it is necessary to enable us to provide a product or service, to other third parties or where otherwise permitted by law. We may disclose your personal information to such entities for the purposes set out above.
We may disclose your personal information to:
• other companies related to us
• nominated representatives and credit reporting bodies
• other credit providers
• finance, insurance, extended warranty and roadside assistance providers and aftermarket parts suppliers
• debt collectors
• other companies or individuals who assist the Company in providing products and services to the Company
• professional service providers and advisors who perform functions on the Company's behalf, such as lawyers
• Government, regulatory authorities and other organisations as required or authorised by law (such as the Police)
• providers of outsourced vehicle repair and maintenance services (such as panel beaters and windscreen repairers)
• valuers
• vehicle and securities registries
• government authorities, police, local council authorities or our insurers (for example, if a test drive or hire/loan vehicle is involved in any parking or traffic infringements or is damaged whilst in your possession)
• financial institutions for payment processing
• referees or guarantors whose details you have provided to us.
To manage and provide cost effective services, we may outsource various tasks to contracted service providers, including:
• website designers and information technology service providers
• marketing and communications agencies
• call centres and call training centres
• mailing houses, freight and courier services
• printers and distributors of direct marketing material
• external business advisors (such as auditors, lawyers and debt collectors)
In the case of contracted service providers, we may disclose personal information to the contracted service provider and the contracted service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services.
Organisations providing professional services to us are required to keep those dealings and personal information provided by us as confidential unless required to disclose such information by statute or law.
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Overseas Disclosure
We may disclose your personal information to our third party services providers for them to help us provide services to you. Our third party service providers may store or access your personal information overseas.
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Job applicants and employees
The Privacy Act provides an exemption for employee records. That is information about an individual if that information directly relates to the act or practice of a current or former employment relationship between the employer and the individual. That exemption may apply in relation to the information held by us about our employees.
Any personal information provided to the Company in connection with job applications may be used to consider the applicant for current and future employment and may be disclosed to our third party advisors to assist us in the selection and recruitment process.
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How long do we keep personal information?
We will take reasonable steps to destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the Privacy Act.
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Use of Commonwealth government identifiers
We will not use Commonwealth government identifiers (such as driver's licence numbers) as our own identifier of individuals. We will only use or disclose Identifiers in the circumstances permitted by the Privacy Act.
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Marketing and Customer Satisfaction Surveys
From time to time, we may survey our customers on a range of issues, including new vehicle satisfaction and the quality of our service. These surveys help us to improve our products and services and tailor the way that we do business with you.
We may also use your personal information to send you service reminders and information about our products and services, including special offers.
You consent to us using your personal information for contacting you to conduct surveys and sending you information, including promotional material, about us or our products and services, as well as the products and services of our related entities and third parties, now and in the future. You also consent to us sending you such information by means of mail, email, SMS, telephone calls and facsimile. You can contact us using the contact details specified in Enquiries below if you do not want to be contacted for surveys and/or receive marketing information from us. If you opt out you will still receive safety related messages from us.
We will not send you any commercial electronic messages such as SMS or email unless this is permitted by the Spam Act (for example, if we have your express or inferred consent to do so). Any commercial electronic message that we send will identify us as the sender and will include our contact details. If you do not wish to receive commercial electronic messages from us, please let us know (see Enquiries below).
We will not call you on a number listed on the Do Not Call Register if this is prohibited under the Do Not Call Register Act and related instruments (for example, if we do not have your express or inferred consent to do so). If you do not wish us to call you on a particular number, please let us know (see Enquiries below).
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Ensuring personal information is up-to-date
We rely on the personal information we hold in conducting our business. We take reasonable steps to ensure that the personal information we hold is accurate, complete and up-to-date. You can help by letting us know about any changes to your personal information, such as your address and phone number.
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How do we manage data security?
We hold personal information in paper form, on computer systems, in audio recordings and on video (e.g. security surveillance).
We take reasonable steps to protect the security of your personal information by ensuring it is protected from misuse, loss, interference and from unauthorised access, modification or disclosure. We maintain strict standards and security procedures to prevent unauthorised access to information about you whether it is in an electronic or paper format, and to ensure the correct use of this information
Steps taken to protect personal information include:
• external and internal premises security
• restricted access to staff who need the personal information to perform their day to day functions
• conducting training to ensure that staff are aware that they must only access, use and disclose personal information for appropriate purposes
• maintaining technology products to prevent unauthorised computer access, including identifiers and passwords, security software, and firewalls.
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Cookies
• “Cookies” are small pieces of information sent by a web server to a web browser, which enable the server to collect information from the browser.
• Port City Autos uses technology such as “cookies” on its website and in emails you have agreed to receive from us. The use of “cookies” is an industry standard and helps us monitor the effectiveness of our advertising and how visitors use our website so that we can customise and improve our website and services.
• The types of information stored by these “cookies” may include your Internet Protocol (IP) address, details of your computer system, browser information, geolocation information, and details of pages visited (and for how long) and website functionality accessed.
• Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your web browser. However, certain aspects of our website or particular functionality may not be available or may not perform optimally if you turn off cookies.
• Third party vendors, including Google, show our ads on sites on the Internet and serve these ads based on a user’s prior visits to our website. We also use analytics data supplied by these vendors to inform and optimise our ad campaigns based on your prior visits to our website.
• You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page – click here https://support.google.com/ads/answer/2662922/?hl=en for information. Additionally, you may opt out of our use of Google Analytics by downloading a browser add-on from Google's browser add-on page.
• For complete information on Google Analytics, please visit this https://support.google.com/analytics/topic/2919631/?hl=en&ref_topic=1008008
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You can access and seek correction of your personal information
You are generally entitled to access the personal information that we hold about you (in a manner you request, if this is reasonable and practicable). You can contact us using the details below (see Enquiries).
If we cannot provide access to your information, we will generally provide you with the reasons why and the mechanisms available to complain about that refusal. Depending on the nature of the request, we may charge for providing access to this information, however such charge will not be excessive.
If the information we hold about you is inaccurate, incomplete or not up to date you may request that we correct the information by contacting us.
If the personal information we hold about you is not accurate, complete and up to date, we will take reasonable steps to correct the information so that it is accurate, complete and up to date. If we cannot take reasonable steps to correct the information because such correction is not technically possible or would be impracticable for us to perform, we may be unable to continue to provide services to you. In these cases, we will provide reasons for denial of your correction request.
If we refuse to correct your personal information you have the right to associate with the information a statement that the information is inaccurate, out of date, incomplete, irrelevant or misleading. We will take such steps that are reasonable in the circumstances to associate that statement with all records containing the relevant information.
It would assist us to ensure we properly understand your request, and allow us to respond more promptly, if requests are made in writing and include as much detail as possible.
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How to make a complaint and how do we deal with complaints?
If you feel that we have not respected your privacy or that we have conducted ourselves inconsistently with this Privacy Policy, please contact us and advise us as soon as possible. We will investigate your queries and complaints within a reasonable time frame depending on the complexity of the complaint.
It would assist us to respond to your complaint promptly if it is made in writing. Please include as much information as possible in relation to your complaint and to those parties involved in the alleged breach.
If you feel that we have not satisfactorily addressed your complaint, you may also make a complaint to the Office of the Australian Information Commissioner by visiting www.oaic.gov.au or by writing to GPO Box 5218 Sydney NSW 2001.
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Updates to this Privacy Policy
We may from time to time update this Privacy Policy including to take into account new laws, regulations, changes to our business and technology. All the personal information we hold will be governed by our most recent Privacy Policy located at www.portcityautos.com.au and www.mbherveybay.com.au. We encourage you to check this page from time to time for any changes.
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Enquiries
If you have any concerns or queries about our Privacy Policy, or if you would like more information about privacy-related issues, please contact us at:
Phone: 07 4194 4444
Email: privacy@portcityautos.om.au
Mail: PO Box 3104, Darra QLD 4076
This policy was last updated on 14/10/22. If you have any general comments on this policy, please feel free to contact us.
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